General Event Information

Lavecon 2022 15th - 17th July,
Kents Hill Park, Milton Keynes, UK

 

 

this page is actively being updated, please check back before making a purchase.

This page forms part of the Terms and Conditions of Lavecon 2022, booking for or attending the event is considered acceptance of these terms. If you are not happy with any of these, please contact us to discuss. 

This page is quite long and includes a lot of information. We have added a navigation list to take you any particular section, but we do recommend that you read it through at least once before attending the event.

For easy reference please click to find the section you are interested in:

 
Covid

We won't know what the legal framework will be closer to the event, but assuming it is as it is now, this is our Covid requirements:

1. We require attendees to wear face-coverings in the public areas of the hotel unless, eating, drinking or when in a conversation with someone who needs to lip-read. They can also be removed when on panels and giving talks (not in the audience) to allow the audience to lip-read. 

2. There will be hand sanitation in each function room, which we encourage you to use. 

3. We would ask you to distance yourself from other when you can and to ask if someone is comfortable before joining them at closer quarters. This may not be possible in popular panels/activities and smaller rooms. 

4. Please do not hug or touch people without consent (this is a rule anyway). In particular people who you would usually hug may not be willing to do so at the moment. 

5. We encourage all attendees to be vaccinated and to use a lateral flow test before attending. 

6. Please do not attend if you have covid symptoms. 


Travel

Kents Hill Park Training and Conference Centre,

Swallow House,

Timbold Drive,

Kents Hill Park,

Milton Keynes,

Buckinghamshire,

MK7 6BZ

 

Air – Nearest airports are Birmingham International, East Midlands and Luton. If you are then getting a train, there are trains from Birmingham International and Euston.

Train – The nearest train station to the venue is Milton Keynes Central which is about 4 miles away. For train times details please see www.nationalrail.co.uk

Taxis are always outside the MK Central Station and the journey will take just 10 minutes to Kents Hill Park Training and Conference Centre. Should you require any further assistance in finding the venue, please contact the hotel Reception on 01908 358000.

Car – There are 450 free car parking spaces at the venue. Alternative postcode for Sat Nav: MK7 6TT see directions below:

 

From the South
Exit the M1 at Junction 13 and follow the A421 towards Milton Keynes. Continue for two miles until you reach the Kingston roundabout. Take the third exit onto Standing Way (H8) and continue straight over the next roundabout (Brinklow). At the next roundabout (Kents Hill) turn left onto Brickhill Street (V10). Take first turning on the left at mini roundabout. Turn left again at the T junction and then take the next right to the Training & Conference Centre. Swallow Reception is the building with the clock tower.

 

From the North
Exit the M1 at junction 14 and turn right towards Milton Keynes. At the first roundabout (Northfield) go straight over and at the second roundabout (FoxMilne) turn left (first exit) onto Tongwell Street (V11). Follow this road and at second roundabout (Brinklow) turn right (third exit) onto Standing Way (H8). Continue to next roundabout (Kents Hill) and turn left (first exit) onto Brickhill Street (V10). Take first turning on the left at mini roundabout and turn left at the T junction. Take the first right and Swallow Reception is in the building with the clock tower.

 

From the West
From Buckingham, take the A421 towards Milton Keynes. This road becomes Standing Way (H8). Continue along Standing Way until the roundabout at Brickhill Street (V10), Kents Hill. Turn right (third exit) onto Brickhill Street. Take first turning on the left at mini roundabout and turn left at the T junction. Take the first right and Swallow Reception is the building with the clock tower.


On Arrival


Please park in the main car park and walk to the entrance.

Check in at the games reception in the bar to receive your Lavecon identity badge. Anyone found during the event without this badge will be asked to leave, so try not to lose it.

To check in, just let the person on the desk know your name (or the name of the person who made the booking).

If you have equipment, luggage or items to unload, please check in at the Lavecon entrance before unloading. We can then direct you to park close to the entrance where you wish your items to be (ie hotel room, LAN room, etc). Once you have unloaded please move your car away from the building entrances to give other people a chance to unload also.

If you have booked a hotel room for the friday night. Please check in for your room at the main hotel reception. If you wish to put items in the game rooms (eg LAN), please look for a member of the organising team or ask for Karen. Any equipment left in the rooms must be clearly marked with a sticker to identify ownership. We can not be held responsible for items left unattended in the rooms. However we are planning to lock the rooms over night so you may not be able to access your equipment until the event begins on Saturday.


Timing

The Ambassador's Reception is taking place on the evening of Friday 15th July.  This is a 3 course Banquet and social event.  You can stay at the hotel even if you are not planning to attend this, but you will not have access to any of the game rooms.  

The main event is Saturday 16th - Sunday 15th July.  

Doors open at 9.30am (the desk to collect your ticket may not be running before this time, so please be patient if you arrive early) with activities starting from 10am each day and running into the late night early morning for Saturday and weekend attendees and finishing by 6pm for Sunday and weekend attendees.

Check in at the hotel (for Gold/Platinum) is from 2pm on your day of arrival (Friday/Saturday).


Alternative Accommodation


If the hotel is fully booked, you may be looking for other places to stay nearby.

If neither of these options suit you, they are a variety of Hotels in Milton Keynes and B&B's in the local area.   


Money


Some of this advice maybe a little contradictory, so bear with me…

Obviously it is not ideal to be carrying lots of cash around (I have a habit of losing my wallet…) and it is generally not a good idea to leave lots of cash in a hotel room (however fabulous)  However there is not a atm machine in the hotel or anywhere nearby. We can only take card payments via the website, so if you wish to pay on the day, please do this before coming to the desk.  The Bar does take cards, but does not offer cash back. You may not be able to charge items “to the room” as the rooms are being paid for as a block booking.  

So, the best way to manage this is obviously to book in advance an all inclusive ticket (so your food and activities are covered) and bring just enough cash for all the shiny games and stuff you want to buy…


Food and Drink


All of the tickets include a selection of tea, coffee and chilled water available in near to the function rooms. You also have access to the bar where you can purchase alcohol soft soft drinks.
Many of the tickets for Lavecon include meals in the restaurant which will be buffet style.

There is the Ambassador's reception on the Friday night which includes a 3 course meal.  This needs to be purchased separately for all ticket types.  

The hotel have asked us to pass on that they do not allow other food and drink to be consumed on the premises. You can of course leave site to get food and drink elsewhere and it is not a problem for you to re-enter the event (Don’t lose your badge).

There are a variety of Restaurants and a supermarket about a mile away in the Kingston centre https://www.kingstoncentre.co.uk/ Centre: MK is about 3 miles away https://www.centremk.com/ and the Hub is about 3.5 miles away https://www.thehub-miltonkeynes.com/ 


Advice and Common Sense Rules


We have been attending other conventions, looking at their rules and advice and seeing what collective wisdom we can pass on. Probably you have all of these covered, but it is nice to make sure…

Footwear
We have a number of different rooms and a busy schedule, this means that you might find yourself walking about a lot or even, if an item is particularly busy, standing. So sensible shoes are ideal. A lot of conventions say no bare feet, so we are going to echo that, but we are not sure why you would want bare feet anyway…

Sleep
We know you could game all night, but sleep is also good. In particular please think about whether you have to drive the next day and how much sleep you need to be safe doing this. We (and more importantly the hotel) do not allow sleeping in the function rooms or corridors so please ensure that you have a plan of where to sleep.  Coffee is not a substitute for sleep…


Hygiene
We are positive all our attendees have this covered, but we have been to other conventions where… well lets just say sometimes it easy to get carried away with gaming and staying up all night (see previous point) and we forget to use the lovely facilities and if we are then in a small room with other people in the same situation… well you get the idea. Lets just say, showers are nice and so is deodorant…  

Having said that, we would ask that you don't apply deodorant/Perfume/other fragranced products while you are in public areas of the hotel, including shared toilets.  Some people are allergic to the products and we don't want to make any of the rooms so they can be in there.  Please apply these in private spaces (your hotel room/tent/car) or outside.  


“Free Hugs”
No… Just no… no signs, no T-shirts… just no…
Indiscriminately inviting strangers to touch you is such a bad idea on so many levels, we would love to think this was obvious, but sadly we have seen this elsewhere…

Food
Again when busy it is easy to forget to look after yourself, if you are on a meal inclusive ticket then remember to actually eat them… if not then remember to buy a sandwich or go out of the venue and find food (if you are not sure where to go, then do ask us, we are likely to have suggestions).

Drink
Drink water… its fine to drink beer and coffee… but remember to drink water as well, even if its not hot you can dehydrate without noticing… There will be complementary iced water available all weekend or tap water is available from the bar.


Weather
While most of the activities are indoors, some might be outside (assuming it is not really bad weather) and some of the routes to get from room to room (particularly if you are avoiding stairs) take you outside also. Although it is July and we are hoping the weather will be lovely, we never know what we will get… so bring extra layers, maybe waterproofs or brollies…


Nakedness
We are not sure why anyone would think it is a good idea to be naked at a convention… but apparently it happens, so please don’t. We are not the morality police if you want to flash some skin that’s fine… just make sure all the relevant parts are covered up…

Children


Children are very welcome at our event. Whilst we don’t have a lot of content specifically aimed at kids, we think that playing games is something that children and adults can enjoy together.

Children under 3yrs are free. Child tickets are for people under 12yrs old.

Children under 16yrs must be accompanied by an adult who will be responsible for their behaviour at the event. Please do not leave children who are taking part in an activity, our volunteers can not look after your children for you.

We suggest that you put your name and mobile number on the back of your child’s badge (particularly young children) so if they lose you we can help. The venue is not huge, but can be a bit maze like…

Given the relatively recent media fuss about breast feeding, we would just like to say that we are fine with you breast feeding a baby anywhere at our convention and are not going to put a serviette on your heads…

Age Restricted Activities

We may have some activities that are not suitable for under 18’s. These will be clearly marked on the programme. If you are under 18, or are with someone under 18, please do not attend, or allow them to attend, these activities.

There is a bar at the venue, we are not restricting access to the rooms where the bars are, but obviously the purchase of alcohol is restricted by law. If you look under 18 or are close to that age we recommend that you bring some ID if you wish to be served alcohol. Service of alcohol is entirely at the discretion of the hotel/its staff.


Night Time


As it gets later in the evening some people are likely to want to go to bed. Please be considerate with your noise levels in the residential areas of the hotel in particular.


Photography


If you wish to take a photo of an individual please ask for consent before doing so. Not asking may be considered harassment (see below).

If you wish to take a photo of a child (16 and under), then the consent for photos, hugs etc, must come from the parent/guardian as well as the child itself. While taking photos of children with consent is fine, please do not post these on the internet without consent from the Parent/guardian of the child. This applies to photos where the child is the subject rather than crowd scenes or shots with children in the background. You should not post names or contact details of a child on the internet without written consent from a parent/guardian.

Taking photos of general crowd scenes, panels and talks is fine, but if you post these to the internet and someone in the photo asks for it to be removed, please do so.

Official Photography

We intend to have an official photographer at the event. They will be clearly identified as such. They will be taking both crowd and individual photos. If you do not wish for your photograph to be used for publicity purposes please let us know or if you see an official photo online that you are in and do not want displayed, please contact us to get it removed.


Audio Recording


There are various activities planned, such as podcasts, panels and audio recordings, where we will be recording audio content. This is intended to be broadcast via the internet either on the day or following. It is not intended to record private conversations, but any loud comments, questions asked or noise close to microphones (which will not be hidden) may be recorded and broadcasted. Please assume the content of the main room and any talk / panels / Q&As are being recorded. By taking part in these sessions or making recordable noise you are giving consent to the recording and broadcast of this.


LAN/Equipment


Your LAN supplementary ticket (purchased in addition to a Bronze / Silver / Gold ticket, included in a Platinum ticket) gets you a space at the table that you can use for all or part of the weekend (assuming you have the correct ticket to be at the event for that time!).Tickets will be limited by the number of spaces and connections that can be provided, so advance booking is strongly recommended.

We can not be held responsible for any equipment you choose to leave unattended in any room (including the LAN room). However we will do our best to help you look after your equipment. We strongly recommend that you label your kit in advance to save any confusions about who owns that identical joystick.

Wee will have some games set up for you to play, but apart from these, you will need to own a legal copy of the games you want to play. Illegal copies of games will not be tolerated. Obviously the ability to play any game may also be limited / affected by the speed and specification of your computer and game requirements.

Please do not torrent files (in the LAN room or anywhere else on site) as the hotels internet is designed to block such activity and it may block other users also.


Disabilities/Including Everyone (or trying to)


We aim to do everything we can to be as inclusive and make sure that everyone who wants to attend and take part in our event can and has a really good time. If we can help in anyway, please do not be worried about asking any of our crew, either before the event or on the day.  If it is something that you would like to talk about privately or are not sure who to ask, please ask for Karen.

The venue is physically accessible, with lifts to all floors. If you have any concerns or we can help with this at all please let us know.

If you are staying overnight and would prefer an accessible room, please let us know. There are a limited number of these. 

We are planning to allocate some seats towards the front of the main room as “priority seating”.  Anyone can sit there, but may be asked to give up their seat for someone who needs it as otherwise they would struggle to see or hear the speaker, for example if lip reading is advantageous.  We will also have some “priority seating towards the back of the main room, these are for when the main room is full, but someone is not able to stand for long periods of time and needs to sit down, these are also good for people with anxiety or other health problems meaning they might need a seat by the door and the ability to leave easily.  We don’t ask people with disabilities or issues to have a badge to identify themselves and not all disabilities are visible, so if you are in these seats and someone ask you to move please do so (unless you also have a need for this accommodation), they would not ask unless it was a genuine need.

All of the seating is movable in the rooms.  We will ensure there is a wheelchair space in the main room, but we are more than happy to move chairs to allow access to any of the activities.  For example if there is a game or demo you would like to try on a computer, there will be a chair there to facilitate those who need it, but it can be easily removed by the volunteer to allow wheelchair access.  Equally if the activity is generally taking place standing up, we can easily provide a chair for those who would find this helpful.

There are a variety of formal and informal seating areas around the hotel, so hopefully this will allow you to rest when/where you need to.

We are planning to provide a T-Loop system for anyone using a hearing aid, at least in the main room. For further information please speak to someone at the Sign in Desk at the event.

If you have any allergies (eg food allergies or feathered pillows) or dietary requirements (if you have chosen a ticket with food or would like a different type of milk with your coffee), please do let us know, it won’t be a problem to cater for these.  We are aware that some people are allergic to scented products, which can be really difficult to eliminate completely.  We do ask that attendees do not use/apply sprayed fragranced products in the public areas of the hotel, including shared toilets.  If people wish to apply perfumes/deodorants etc, we ask that they do so in a private space (hotel room/own tent/own car) or outside to be be considerate of others.  

If you are nervous or overwhelmed by the number of people, noise light etc. or have children who are affected in this way, please do contact a member of the team. 

If any of the activity rooms are using strobe like lighting or strobe effects we will warn you of this prior to entering the room.

Guide/hearing/assistance dogs will be permitted at the venue, but please do inform us in advance.

We plan to print some large print copies of the program, please ask at the event reception desk if this would be helpful.  We will also be producing this electronically also so you can alter font size etc.

If you do need a carer/support worker to attend with you to allow you to access the event, then we do offer a slightly reduced rate for that carer when accompanying an attendee paying the full price. To qualify for this you (and your carer) must be over 18 and able to discretely show us some evidence that this would be required (PIP letter/doctors note or similar). Please do contact us for details.

With regards to a different type of inclusion, we aim to have gender neutral toilets.   There is also a gender neutral accessible toilet, that is available for anyone that needs it all weekend.  Please feel to use the toilet that you are most comfortable using on either day as it is nobodies business but your own.

We also intend to be live streaming much of the events (generally main room content) via twitch, we may have content streamed from other places and tweeting using #Lavecon2022 so you can join in even if you are at home.

If there are any other thing we can do to make your event more accessible please do let us know.  Accessibility is not a simple issue and if we can help then we want to.

If you want to contact us to let us know about any of these or have any questions, please email us admin@hwsevents.co.uk


Harassment/Bullying/Prejudice


In many ways we hope this does not need saying, but sadly we live in the real world.

The team who run this event do not accept, allow or tolerate any behaviour which is harassing or bullying, in particular we will not tolerate any behaviour which makes people feel unwelcome on the basis of gender, race, age, disability, religion, class, sexual orientation, body size or physical appearance.

This Harrassment policy does not seek to replace or restate the Equality Act 2010, but sets out the specific conditions for our event.  

HWS reserve the right to refuse entry to anyone for any reason.  In this case we do intend to let you know the reason for refusing entry. 

If you have booked a ticket and we decide to refuse you entry prior to the event we will refund your ticket price.  If the decision to refuse entry was made after the booking was made then the booking fee will be refunded. 

If you have been refused entry to any previous HWS events (formally or informally) then you are likely to be refused entry and your booking fee will not be refunded (the ticket price will be).

If  have been involved in litigation against HWS (or its members) or they have had cause to take you to court, then you are likely to be refused entry and your booking fee will not be refunded (the ticket price will be). This is not intended to include written complaints sent to HWS or constructive criticism, unless those complaints are pursued in a way that could be construed as harassment.

If you are unsure for any reason please do contact us to confirm.  

Nothing in these terms and condition is intended to be used to contravene the Equality Act or other UK law.  

What is Harassment?

Harassment includes:

Offensive or aggressive written or verbal comments (irrespective of whether offence is intended).
Intimidation, stalking or following.
Photographing or recording someone without their permission (see note about Photography and Official Photography above).
Sustained disruption of talks or other events.
Uninvited physical contact.
Uninvited sexual attention.
Threatening words or actions. 


Cosplay is not consent. Just because someone is in costume is not consent to touch, photo etc. If you ask for photos they might be delighted, but ask first. (see note about under 16’s in photography section above)

Harassment against the organisers of the event or volunteers at the event will not be tolerated.  

Participants asked to stop harassing behaviour must comply immediately.

Participants must not engage in harassment at any convention venues, convention-related social event, online, in person, via text or via phone.

People who are accused of harassing behaviour may be asked to leave the event and not return. No refund will be offered in these circumstances. This becomes a more likely scenario if the person does not cooperate with (or are rude to) the team who are dealing with this issue.

We make take a view that a demonstrable history of harassment outside of the convention, particularly at other gaming events or online in gaming related spaces, is sufficient to make other attendees / volunteers feel unsafe at our events. If this is the case the harasser may be unwelcome to attend our events. If we know this at the time of booking we may refuse or refund your booking (minus the booking fee).

What should I do if I am being harassed?

In some cases you may find the harassment stops if you clearly say ‘no’ or ‘please leave me alone’ or simply walk away, but we understand this is not always the case. We would appreciate it if a member of the Lavecon crew was informed to help us identify any repeat offenders.

If you continue to be harassed or notice someone else being harassed, please contact a member of Lavecon crew. Lavecon crew will help participants contact venue security or law enforcement, provide escorts (as practical/necessary), or otherwise assist those experiencing harassment to feel safe during the event. The first crew member you report to will take whatever steps they can to assist you in feeling safe, and will put you in contact with or bring you to an appropriate team member.

You do not have to give us details of the harassment, and can choose whether or not to report. If you wish to report, we will take details of the harassment and work with you to respond to the issue in a way that assists you in feeling safe and maintains the safety of the wider convention environment, as well as enforcing our anti-harassment policy. If you report a serious criminal matter, please be aware that we may be obliged to contact the police. We would however take into account any concerns you may have around involving them.

We do not accept “victim blaming”, if you are being harassed it is categorically not your fault. It is not the fault of the clothes you are wearing or the fact you smiled or spoke to the harasser. Unless you have specifically invited the behaviour with words (ie “yes I would like a hug”) then it can fall into the category of harassment.

If you did not feel able to tell us about the harassment at the event (and we do understand this might be the case), then do please let us know if/when you feel able. This will enable us to make sure you and other attendees are safer and feel safer at future events. Please contact us via email at admin@hwsevents.co.uk 


Volunteer Crew


Please be respectful to/about our volunteer crew (including members of HWS). They have given up their time to make your event enjoyable.

If you are rude or unpleasant to our volunteer crew (at or before the event) you may be asked to leave the event and not return. No refund will be offered in these circumstances. This becomes a more likely scenario if the person does not cooperate with (or are rude to) the team who are dealing with this issue.


Venue / Hotel Staff / Property


Please be respectful to the staff at the venue, they are just doing their job. If there is a problem please see our complaints procedure below or ask the hotel staff to assist you or explain their complaints procedure.

We may like to use the venue again in the future, for this or other events. If we are unwelcome at the venue as a result of your behaviour, you may find that you are unwelcome at our future events. Unwelcome behaviour towards staff may be considered harassment and dealt with under the policy above. If the hotel themselves are unhappy with your behaviour they may ask you to leave their venue.

If you damage or remove hotel property then we will pass the costs of this on to you.


Games


Needless to say there are a lot of different types of games and activities that you can take part in during the event. Many of these games are run by our volunteers. The volunteer will do their best to explain how the game is played if you are unfamiliar with it. If there is any disagreement of the rules then the final decision rests with the volunteer. If you do not accept their decision or you ignore their instructions you may be asked to cease your participation in that activity. If this occurs and you have paid for that activity specifically then no refund will be given. If you have any concerns please see our complaints procedure below. Games are only fun if everyone plays by the rules and respects the other participants. Unpleasant behaviour towards volunteers or other attendees may be considered harassment and dealt with under the policy above.


Weapons Policy


There are a variety of reasons that you might bring something that looks like a weapon to Lavecon and in the right circumstances this is acceptable; however we obviously want to make sure that you and other participants are safe and legal.

The two reasons you may bring a weapon shaped item to the event are for costume and for live role play (LRP).

If the item is for live role play:

These should be made from foam/latex and have a solid (not metal) core (apart from small throwing weapons, which should have no core at all), these will be subject to a weapons check by our checker to ensure that they meet our standards. If they do not meet our standards you will be asked to put these in your car or we will label them and put them in a room (while we will do our best look after these we can not be responsible for these, ideally if you think your weapon will fail, please don’t bring it).

We do not allow collapsible “stab safe” weapons.

We are not allowing Archery as we are unlikely to have the space for this to be practical.

Our standards will be based on those similar to major fest lrp systems such as the LT and PD, but we reserve to disallow any weapon that we are not happy with.

Please do not engage in combat or threaten with a live role play weapon with anyone who has not agreed to this. Doing so will be considered harassment (see above harassment policy).

If you are taking part in a live role play or freeform game you will be informed if it is appropriate to use weapons. Taking part in a role play or freeform game in which you have been told there may be weapons is taken as consent to take part in combat and be struck by live role play weapons. If you are not happy for this to happen please speak to the organiser of that activity, but it may mean that you are not able to take part in that activity.

If the item is to enhance costume:

Then it should never be used for combat unless it passes the Live Role Play standards described above and would be subject to the same checks/rules.

It should not be sharp so that casual contact could hurt someone.

It should not be capable of firing a projectile, ie bows with strings, airsoft/nerf/paintball guns.

If you wish to use an airsoft/nerf/paintball gun then it must be disabled, must not have a connected battery, must not have a clip in and must not have a chambered round. Weapons may be checked at any time to ensure they comply with this.

Weapons that are considered a realistic imitation firearm (RIF) by law are the responsibility of the person who has brought it into the event, it is their responsibility to ensure that it is used responsibility and not taken or stolen. We would recommend that you do not bring this type of weapon to the event unless you are registered with UKARA or other similar organisations for your own protection. Threatening someone with a RIF is an offense and will not be tolerated by the event organisers. You are not allowed to sell or transfer a RIF at Lavecon without permission from the organisers. RIFs should not be visible in public places (ie outside the venue) and if you are bringing one they should be in a box or case. If you are unsure please see http://www.cps.gov.uk/legal/d_to_g/firearms/

Prop weapons must not be used to threaten or intimidate anyone, doing so will be considered harassment (please see harassment policy above).

If there is any item that we are not happy with for any reason we reserve the right to not have it at our event. If this is the case you will be asked to put these in your car or we will label them and put them in a room (while we will do our best look after these we can not be responsible for these).

Items that are not allowed at Lavecon without specific consent from the organisers:

Metal weapon including, clubs, maces, knuckledusters, swords/knives or sword like objects, bayonets etc.
Sharpened weapons (including sword and arrows).
Guns that are capable of firing (including paintball, nerf and airsoft weapons).
Weapons that the organisers have deemed unsafe and asked you to return to your car.
Pyros, smoke bombs, fireworks or explosives of any kind.
Bows, slingshots, catapults and other weapons that fire.

Drugs, smoking, alcohol intoxication


Please do not smoke in any part of the building.

Please do not bring illegal substances to Lavecon, anyone found in possession of such items will be reported to the police.

If you are drunk/intoxicated by any means and not in control of yourself you will be asked to either return to your room (if you are staying overnight) or to leave the event. If you do not comply with the request we may feel it appropriate to involve the police.


Additional Ticket Conditions


The ticket page of the website makes clear what is an is not included in your ticket. If you are not sure please ask.
As stated on the ticket description, any Friday or Sunday B&B tickets can only be purchased for people with a Gold or Platinum ticket to attend the event. If tickets are purchased for people who do not have a Gold/Platinum ticket, the order will be cancelled and the ticket price refunded.Booking fees will not be refunded.
If there is anybody staying in your room who does not have a Gold/Platinum ticket for the event, both you and they will be asked to leave the hotel and event. No refund will be offered in this case.
During the event, if you are in, entering or trying to enter the restaurant for a meal which is not covered by your ticket price, you will be asked to leave the hotel and the event. you will also be charged for the meal. No refund will be offered in this case.
Please do not sleep in function rooms or event areas, anyone found sleeping will be asked to go to their room if they have one or leave site if not.

We reserve the right to refuse attendance at our event for any reason.  Having said that we don't intend to use this in a malicious manner and will not seek to contravene the Equality Act or other UK law.    

Any cancellations may be charged an admin fee and will lose booking fees. Cancellations after June 1st 2022 may not be refunded.

Buying tickets to resell will result in your booking being cancelled.  

 


Privacy and Data Protection


Depending on your ticket type or any specific requests which relate to items or services provided by the hotel, we may need to pass your name to the hotel so they can ensure that you have the correct room type allocated with any preferences of access, food allergies etc. If the hotel charges us for any additional items that directly relate to you or your behaviour (for example a missing item from the room you were staying in), we will pass on your contact details to allow the hotel to pursue you for the costs of this.

We use electronic methods to store your records. We also add your name and email address (but no other details) to a mailing list on MailChimp. If you wish to be removed from the mailing list then you can unsubscribe at any time by either following the instructions on the email itself or by contacting us directly. We use this mailing list to let you know about future events and to ensure you and we have all the information needed to ensure you get the most out of our events.

Our website and purchasing method is hosted by Wix.com and payments are taken by Stripe.com. Please see their websites for privacy policies. 

If there is an criminal activities that you are (suspected to be) involved with (for example theft or drug taking) we reserve the right to pass your details to the police or other law enforcement agency.

Other than these organisations (for the reason stated here) we do not pass your personal details (eg Name, address, bank details, email etc) on to any third party. We are confident that that the hotel and mailchimp will also not share your data further.

Any correspondence via the info@laveradio.com email address will be kept for up to 18 months after the event that it related to before being deleted.

We do however reserve the right to share event statistics with third parties. By event statistics we mean things like number of people attending the event or an activity, the number of attendees from particular countries or even an estimate of demographics (can only be an estimate as we don’t ask for much demographic information at booking). However these statistics would be without personal details (eg names etc.)

We will update this information if there are any changes that might be relevant.

If for any reason your are worried about this issue or feel there has been a breach of your privacy, please contact us to let us know.

 


Complaints


If you have any issue prior or after the event please contact us via email admin@hwsevents.co.uk if you have any concerns on the day, please ask a member of the volunteer crew to put you in touch with a member of the HWS Crew or Karen who will do their best to resolve the issue.

If you have any complaints or concerns about the Venue/Hotel/Staff please talk to Karen at HWS, in the first instance, rather than complaining to the hotel staff  or the event Crew.  This allows us to check if the issue is something that we can directly resolve, if it is within our agreement with the Hotel and to know if an issue affects more than one attendee.  We also hope this reduces any stress for yourself.